Document Destruction Frequently Asked Questions
Q: Is there an 800 number to call for questions?
A: No, Gateway offers personal support with a direct contact. 216-341-8777
Q: Is your shredding process certified for security and compliance?
A: Yes. Our Cleveland, Ohio facility is NAID AAA Certified, ensuring the highest level of security for both on-site and off-site shredding services. Additionally, our mobile shredding operations in Toledo is NAID AAA certified, providing secure and compliant document destruction directly at your location.
Q: What types of documents can be destroyed?
A: We securely destroy all types of paper documents containing sensitive or confidential information, including financial records, medical files, legal documents, and employee records.
Q: What methods of document destruction do you offer?
A: We provide both on-site shredding, where documents are destroyed at your location using mobile shredding trucks, and off-site shredding, where documents are securely transported to our certified shredding facility.
Q: Is your shredding process compliant with privacy laws and regulations?
A: Yes. Our shredding services comply with all relevant data protection regulations, including HIPAA, FACTA,GLB and FERPA. Gateway Cleveland, Ohio facility is NAID AAA Certified, ensuring the highest level of security for both on-site and off-site shredding services. Additionally, our mobile shredding operations in Toledo is NAID AAA certified, providing secure and compliant document destruction directly at your location. All locations follow strict security protocols aligned with NAID AAA industry standards.
Q: What happens to shredded documents after destruction?
A: Gateway Confidential’s process is uniquely secure because it operates within a fully closed-loop system. This means your documents always remain under the control of our certified professionals—right up until they are shredded, baled, and sent directly to the recycling mill. This approach ensures maximum security and accountability throughout the entire destruction and recycling process.
Q: Do you provide proof of destruction?
A: Yes. Upon completion of every shredding service, we issue a Certificate of Destruction as official proof that your documents have been securely destroyed.
Q: How often can I schedule document destruction services?
A: We offer flexible scheduling options—one-time purges, regular recurring service, or on-demand pickups, tailored to your business needs.
Q: Are locked containers provided for document collection?
A: Yes. We supply secure, locked bins or consoles to safely store confidential documents prior to destruction.
With a rich tradition of excellence, innovation and commitment to people Gateway will continue to lead the Midwest in recycling and secure shredding.
Contact Us Today!
CONTACT YOUR LOCAL GATEWAY RECYCLING FACILITY OR SECURE SHREDDING FACILITY FOR MORE INFORMATION
Contact Cleveland
Contact Toledo
